Privacy Policy

Who we are

Health Wellness Grid (“we”, “us”, “our”) is a community wellness clinic based in Anchorage, Alaska, USA. We provide healthcare, nutrition, dental, bone and joint, heart, skin, brain health and health insurance guidance services, and we publish general wellness information through this website and our newsletter.

This Privacy Policy explains how we collect, use, store and protect information when you visit this website, contact us, subscribe to our newsletter or use our services.

Information we collect

We only collect information that helps us provide care, answer your enquiries and run our services. This may include:

• Information you give us: your name, email address, telephone number, postal address, appointment preferences, the service you are interested in and the contents of your messages.
• Health information: where you choose to share symptoms, medical history, medication lists or reports so that a clinician can advise you.
• Newsletter preferences: your email address, the topics you select and your marketing choices.
• Technical information: basic, aggregated information about how pages on this site are used, such as the type of device used and the pages viewed.

How we use your information

Your information is used to:

• respond to enquiries and arrange, reschedule or follow up on appointments;
• provide care, advice and treatment plans, and keep accurate clinical records;
• send newsletters and wellness updates where you have asked to receive them;
• improve the information, accessibility and usability of this website;
• meet legal, regulatory and professional record-keeping obligations.

We do not sell your personal information, and we do not use your health information for advertising.

Consent and lawful handling

Where you provide health information, you do so voluntarily so that we can help you. We will ask for your consent before sharing your information with anyone else, except where the law requires or permits disclosure — for example, where there is a serious risk to your safety or that of another person.

You may withdraw consent for marketing messages at any time using the unsubscribe page or the link in any newsletter. Withdrawing marketing consent does not affect the care you receive.

Cookies and similar technologies

This website uses only the cookies and local storage needed to make pages work properly and to remember simple preferences. We do not use cookies to build advertising profiles. You can block or delete cookies in your browser settings; parts of the site may then behave slightly differently.

When we share information

We keep your information confidential. It may be shared only:

• with clinicians and practitioners involved directly in your care;
• with trusted service providers, such as appointment or email systems, who work under confidentiality obligations and only on our instructions;
• with laboratories, imaging or specialist services where a referral is necessary and you have agreed to it;
• where the law, a court order or a safety emergency requires it.

How we protect your information

We use administrative, technical and physical safeguards to protect your information against loss, misuse and unauthorised access. Access to health records is limited to the people who need it to care for you. No system is perfectly secure, so we also review our practices regularly and train our team on privacy and confidentiality.

How long we keep information

Clinical records are kept for as long as professional and legal requirements demand, then securely destroyed. Enquiry details that do not become part of a clinical record are kept only as long as needed to help you, and newsletter details are kept until you unsubscribe or ask us to delete them.

Your choices and rights

You may ask us to:

• confirm what information we hold about you and provide a copy;
• correct information that is inaccurate or incomplete;
• delete information where we are not required to keep it;
• restrict or object to certain uses, including marketing;
• withdraw consent for future communications or sharing.

To make a request, contact us using the details on our Contact Us page. We may ask you to verify your identity before acting on a request.

Children and young people

This website is intended for adults. Where care is provided to a minor, information is handled with the involvement of a parent or legal guardian in line with professional guidance and applicable law. We do not knowingly collect information from minors through this website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The revised version will always be published on this page with an updated date, and material changes will be highlighted on the website.

How to contact us

Questions about privacy, records or this policy are welcome. Write to contact@healthwellnessgrid.com, call +1 907-561-7111, or use the form on our Contact Us page.